Terms of Service

1. Who we are

StoryKept is a service of Kos Software, LLC(“StoryKept,” “we,” “us”). These terms are an agreement between you and Kos Software, LLC. By creating an account, joining a family vault, or using storykept.com, you agree to them and to our Privacy Policy.

2. Who can use StoryKept

You must be at least 18 to create a vault. Family members join only by an owner’s invitation. Children may appear in recordings and may use member access only under the account of their parent or legal guardian, who is responsible for that access and consents to it — this is how StoryKept is designed to be used, and how we honor children’s privacy law (including COPPA).

3. What StoryKept is

StoryKept stores a family’s recordings, transcribes them, and makes the exact moments findable and playable by the people the owner chooses. When there is no confident answer to a question, StoryKept says so and adds the question to the owner’s recording list. StoryKept is not a backup service for your original files — keep your own copies of anything irreplaceable (see section 8).

Transcription and search are automated, and automation makes mistakes: a transcript may mishear a word, and search may miss a moment or surface an imperfect one. The original recording is always the authoritative record — that’s why it’s always one tap away. StoryKept is not a source of professional advice of any kind (legal, medical, financial, or otherwise); verify anything you intend to rely on.

4. Your content stays yours — our license is narrow

You own every recording, transcript, and question in your vault. You grant us only the license we need to run the service: to store, back up, transcode, transcribe, index, and display your content to you and to the people you designate. This license is non-exclusive, non-transferable except as part of a sale of the service (your protections travel with it), cannot be sublicensed for any other purpose, and ends when your content is deleted or your account closes — except in routine encrypted backups, which expire within 90 days. The infrastructure providers who host and store data for us process your content only on our behalf, for this same narrow purpose. We will never use your content for advertising, sell it, or license it to anyone else. You are responsible for having the rights to what you upload.

5. The AI covenant

This is the promise the product is built on, so it belongs in the contract: we do not train AI models on your family’s content, and no machine ever writes, speaks, or performs words on behalf of a person in your vault.Search returns real recordings only. Any derived text we generate to operate the service (such as search indexes) is never presented as a person’s words. If we ever offer an optional feature involving a person’s voice or likeness, it will require that person’s explicit, separate, written consent — never a terms update.

6. Vault owners and members

The vault owner controls everything: who is invited, what each recording’s visibility is, and when a member’s access ends. Members can ask and watch what is shared with them; they cannot add or remove content. If you are recorded in someone’s vault, your recourse about that content is with the owner — though we will act directly where the law requires.

7. What you may not do

Only upload content you have the right to upload — record people with their knowledge, and don’t upload someone else’s copyrighted work. Don’t use StoryKept for anything unlawful, don’t attempt to access other families’ vaults, and don’t probe or disrupt the service. We may suspend or terminate accounts that violate these rules — or for fraud, payment abuse, or where the law requires — with notice where practicable. We will never close a vault for inactivity. Vaults are built to wait.

8. Fees, storage, and your safety net

StoryKept is currently free for founding families. If we introduce paid plans, we will give existing users at least 30 days’ notice and never charge you without your explicit agreement. We back up vault data nightly and store media redundantly, but no service can promise zero data loss — keep your original files. You may request a complete export of your vault at any time (recordings, transcripts, questions), in formats readable without our software.

If a paid plan lapses, we won’t delete anything abruptly: we’ll remind you, then keep your vault intact for a grace period of at least 90 days, during which access may be limited but your export right remains. If the plan is never renewed, we may close the account under section 9 — export path included. Stopping payment pauses the service; it never forfeits your memories.

9. Leaving, and what happens after

You can delete recordings or your whole account whenever you want. On account closure we provide your export on request within 30 days, then delete vault content from live systems, with backups expiring on their 90-day schedule. If we ever discontinue StoryKept, we will give at least 90 days’ notice and a full export path before anything is deleted.

10. Legacy

StoryKept exists so a voice outlives its recording. If a vault owner dies or becomes incapacitated, invited family members keep the access the owner gave them, and we will provide a complete export of the vault to the owner’s estate or documented designee. Owners may leave us written instructions (including in a will or estate plan) about who inherits control of the vault, and we will honor them to the extent the law allows.

11. What we don’t promise

StoryKept is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise the service will be uninterrupted, error-free, or that transcription will be perfect (it won’t be — that’s why the original recording is always one tap away). We are also not responsible for delays or failures caused by events beyond our reasonable control — outages of our infrastructure providers, attacks on the internet at large, natural disasters, or acts of government.

12. Limits on our liability

To the fullest extent the law allows, Kos Software, LLCwill not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost data, profits, or goodwill, or for claims of emotional distress or reputational harm. Our total liability for all claims relating to StoryKept is capped at the greater of the amount you paid us in the 12 months before the claim, or $100. Some jurisdictions don’t allow certain limits, so parts of this section may not apply to you.

13. Indemnification

If someone brings a claim against us because of content you uploaded, your violation of these terms, or your violation of someone else’s rights, you agree to defend and indemnify us against that claim, including reasonable legal fees.

14. Copyright complaints

If you believe content on StoryKept infringes your copyright, email mystorykept@gmail.com identifying the work, where the allegedly infringing material lives, your contact information, and a good-faith statement that the use is unauthorized. We follow the DMCA notice-and-takedown process, act on valid notices promptly, and terminate the accounts of repeat infringers.

15. If we have a dispute

Talk to us first — email mystorykept@gmail.com and we’ll try to resolve it informally within 30 days. If that fails, you and we agree to resolve disputes by binding individual arbitrationunder the American Arbitration Association’s Consumer Arbitration Rules, rather than in court, and both sides waive the right to bring or join a class action, and, where permitted, both sides waive trial by jury. You keep the right to bring qualifying claims in small-claims court, and either side may seek injunctive relief for intellectual-property misuse. You may opt out of arbitration entirely by emailing us within 30 days of first accepting these terms, stating your name, account email, and that you opt out.

16. The legal frame

These terms are governed by the laws of the State of California, excluding its conflict-of-law rules. They are the entire agreement between you and us about StoryKept and supersede prior discussions. We may assign them only as part of a sale of the service — with section 4’s protections traveling along — and you may not assign them. Sections that by their nature outlive an account (content ownership, the AI covenant, liability limits, disputes) survive closure. If we don’t enforce a provision, we haven’t waived it; if any provision is found unenforceable, the rest stand. We may send notices electronically, by email or in the app. If we change these terms materially, we will notify account holders by email or in the app at least 30 days before the change takes effect; continuing to use StoryKept after that means you accept the new terms.

17. Contact

mystorykept@gmail.com. A person reads it.